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Unlocking replacement iphone

Kdog2
Investigator
Investigator

‎30-08-2021 06:47 PM

I broke my phone and went to apple to have it replace. My contract has since run out and am trying to unlock my phone now as my 24month contract has expired. Unable to do it online. Any answers? Cannot call customer service as I'm overseas

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎30-08-2021 07:13 PM

To unlock an EE device not obtained new directly from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Kdog2
Investigator
Investigator
In response to XRaySpeX

‎30-08-2021 08:07 PM

Why should I pay £8.99 when my contract has finished?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Kdog2

‎30-08-2021 08:11 PM

You might not need to in your case. Just give them a call.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Kdog2
Investigator
Investigator
In response to XRaySpeX

‎30-08-2021 08:12 PM

Nothing online? I am overseas so don't want to pay the roaming charges

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Kdog2

‎30-08-2021 08:38 PM

Thought you'd already tried the online unlocking form?

 

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful