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iPhone 11 unlock

BillyGilmour
Explorer

‎25-11-2021 11:49 AM

I have called EE 3 times in regards to unlocking my IPhone 11,

 

1st call said you will receive an email within 30 days to get it unlocked, 30 days gone and no email so called again.

 

2nd Call, advised that IPhone unlocking are very busy to wait 5 more days, some that no email, so call again for a 3rd time.

 

3rd Call, advised by the Advisor that he will speak to his manager, was informed that this has been raised and will be dealt with as a matter of urgency due to the length of time and will have unlocking instructions within 3 days, Well it’s now been over a week and still can’t unlock my phone,

 

Can EE please sort this out. Thanks 

0 Helpful
3 REPLIES 3
BrendonH
Community Hero
Community Hero

‎25-11-2021 11:51 AM

Have you tried inserting another sim to see if it is unlocked?


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful
BillyGilmour
Explorer
In response to BrendonH

‎25-11-2021 01:55 PM

Hi yes I have but it still won’t work with any other Sim other than an EE one. Thanks 

0 Helpful
Leanne_T
EE Community Support Team
In response to BillyGilmour

‎25-11-2021 02:06 PM

Hi @BillyGilmour

 

Thanks for coming to the community. 

 

I've sent you a private message on here for some extra details. 

 

Speak soon. 

 

Leanne.

0 Helpful