Unlocking Galaxy fold z

Cfairey0
Visitor

Have just received my new phone and this morning has requested for it to be unlocked, however face recognition is not working.  Have been informed that they will send sms/email, however if sent by SMS I will not get to read it.   Can anyone help.

 

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

EE doesn't unlock its contract phones within the 1st 6 months while it owns them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Chris_B
EE Community Star
EE Community Star

@Cfairey0  if face recognition isn’t working then you just enter your passcode to unlock the device so you can gain access to your text messages.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.