Unlocked Samsung

[softofficebulga]

hello I bought from you Samsung galaxy note 10 +. I want to unlock it, how to get my mck code to unlock.please leave an up-to-date contact email.Anita Velkova

[XRaySpeX · Accepted solution]

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

[softofficebulga]

Hello, I bought the device from EE with a contract for two years. Last week our contract expired and I switched to another mobile operator. But I can't use my phone if I don't unlock it. Your employees gave me a phone number to contact an operator but I'm not Ee subscriber and I can't log in to my account to unlock my phone. When I call the specified number the system indicates certain options but they are only if you are an EE subscriber and I am no longer an EE subscriber this was my mobile phone. 

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[XRaySpeX]

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with.