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Unlock phone witb PUK code

Meganhorne
Investigator
Investigator

‎25-02-2021 02:18 PM

Hi,

 

I'm trying to unlock my old S7 phone which hasn't been used for a while, it is asking for the phone PUK code which I have put in. The message reads that this has been unsuccessful, please can you help?

0 Helpful
10 REPLIES 10
Chris_B
EE Community Star
EE Community Star
In response to Meganhorne

‎25-02-2021 03:38 PM

@Meganhorne  if the device says it’s unlocked and you’ve put a different network Sim card in the phone and it’s asking for a PUK code then you need to put the PUK code that’s required for that network Sim card, you’ll  have to ask that network operator of that sim for the PUK code.   

 The SIM card has a code and it’s been entered wrong 4 times or more so it’s locked the SIM card. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.