Unlock iPhone

[SargFowler]

I need to unlock an iPhone I've bought.

It's on EE, but need it to work on another network.

I spoke to EE, but they said it's easier on the App and you don't need a SIM card in the phone. However, I can't find the option to unlock.

Can someone help?

[Leanne_T]

Hi @SargFowler

Welcome to the community. 

Where did you purchase the iPhone? 

Do you have an EE account?

Thanks 🙂

Leanne.

[XRaySpeX]

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

[SargFowler · Accepted solution]

I bought the iPhone from a 2nd hand phone shop.

I have an account with EE.

I've rang customer service again and they've put in an unlock request for me.

Thank you.

[Leanne_T]

Hi @SargFowler

Thanks for coming back and letting us know 🙂

Leanne. 

[SargFowler]

Do I get a confirmation email about the unlock? I haven't received anything yet.

[Leanne_T]

Hi @SargFowler

You will be contacted once the device has been unlocked or if the team need any further details or payment for the unlocking request.

Leanne.

[SargFowler]

I’ve just put an EE sim in the iPhone and tried to unlock via the EE app and got the error “We're unable to unlock a device with this type of account”. Does this mean I won’t be able to unlock the iPhone?

[Leanne_T]

Hi @SargFowler

The device can't be unlocked through the app as this is a second hand phone, the team will get back to you once this has been unlocked it can take up to 10 days. 

Leanne.

[Robegk]

I have the same issue, a 2nd hand iPhone 5c locked to EE. My EE SIM is only PAYG so cannot use my account to unlock the phone....what's the best solution for unlocking?