EE Community Support Team

How to unlock a second-hand phone or device locked to EE

If you have purchased or been gifted a second hand phone or device that's locked to EE, unlocking it is quick and easy.


From 01 August 2017 any Apple device which was purchased directly from EE on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old.


This means you may not need to request your device to be unlocked if the Apple device was purchased on or after 1 September 2015.


You can now check the lock status of your EE Apple device via the online unlock request form or by texting UNLOCK to 150, using an EE SIM card.


It will cost £8.99 to unlock the device and you’ll need to call us on 0800 956 6000 to request this. Requests for unlocking second hand devices cannot be made via the online form.


You will need:


  • IMEI number of the phone or device (you can enter *#06# on the device to get this)


  • Contact number


  • Contact email address


  • UK credit or debit card to make the payment


You cannot unlock a device purchased or upgraded through a contract that is less than 6 months old.


The IMEI must not be blacklisted  - if you discover that the device you have purchased has been blacklisted, your best course of action is to contact who or where you bought it from.


Devices that have been blacklisted have generally been reported as lost or stolen.


Useful Links


How to unlock your pay monthly phone or device >


How to unlock a pay as you go phone or device >


If you have any further questions, let us know below.

Let's get started

Join the EE Community to ask, answer, learn and share.