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Unlock iPhone 6s to use on any Network

jim56
Explorer

‎26-03-2021 06:27 AM

FOURTEEN DAYS AGO 
I requested EE by phone to Unlock my Apple Phone to enable me to use a different Network Provider's SIM.
I was told it would take UP TO TEN DAYS
It is now 14 days and all I get when I ring the EE support, in there is a BACKLOG due to COVID.
I need my phone working - urgently

0 Helpful
4 REPLIES 4
BrendonH
Community Hero
Community Hero

‎26-03-2021 06:31 AM

This is a customer forum with no account access.

 

You need to call and be pateint on the phone until it's your turn


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎26-03-2021 06:32 AM

@jim56 : Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
jim56
Explorer
In response to XRaySpeX

‎26-03-2021 08:28 AM

I bought the iPhone 6 at a Carphone Warehouse section in PC World.
I have had it for several years with EE on a Monthly Pay Plan.
The reason I have changed Network provider is to save money on a
TV/Broadband/Telephone & Mobile package.
FOURTEEN DAYS seems far too long to me, leaving me unable to use my phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to jim56

‎26-03-2021 08:41 AM

Hi @jim56

 

Thanks for coming to the community. 

 

I am sorry to hear you have not received your unlocking code, I've sent you a private message on the community for some extra details. 

 

Speak soon 🙂

 

Leanne.

0 Helpful