Unlock Huawei Router B525s-23a

[Profile closed]

Hi,

My friend gave me his Huawei Router which is currently locked to EE network. I would like to unlock this to all networks please. How can I do this?

I am unable to get through via Live Chat.

Thanks

[Leanne_T · Accepted solution]

Hi @Profile closed

Thanks for posting on the community. 

I have replied to your private message. 

Leanne. 

[XRaySpeX]

Posted in the open:

@Profile closed wrote:

Hi Ray,

I hope you don't mind me messaging you directly. I saw your posts as EE tech support on the forums.

My friend gave me his Huawei B525s-23a which he used to use when he was living in Belfast.

I am living in the Rep. of Ireland and I am on a different network called GOMO. I would need to unlock the router so that I can use it with my network sim. Is it possible that you could help me to do this? Or how can I?

I tried phoning up 0044 support number from Ireland but my prepaid credit disapperared...I didn't realise I was being charged 1.49/min for the call...oops! The forum seems to be my only mode of contacting you guys to help me with the issue.

#IMEI #############

You can call me +35386******* or email $$$$$$$$$@gmail.com to contact.

Your help would be much appreciated. 

Thanks,

David

I do mind & I don't spend money on overseas calls for the sake of EE. Nor am I EE Tech Support!

[XRaySpeX]

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

If that is the case your only remedy is against whoever you got the phone from.

[GBKHMAB]

I requested the same 3 times and every time they said the support team will call you back but never happened!

[Leanne_T]

Hi @GBKHMAB

Thanks for coming to the community.

I've sent you a private message on here for some extra details. 

Thanks.

Leanne.