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Unlimited data pass

Tharcioborba
Visitor

‎26-08-2021 11:30 AM

Hi,

 

I just add an unlimited data passa on mu current package and it says that I will pay 10£ extra.
I payed 20£ for this and it shows me that the next month they will take more 20£. So I just want  to cancel this.

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0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎26-08-2021 12:20 PM

Your 2nd pic cannot be approved while it shows your mobile no.

 

Try texting STOP UNLIMITED to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

‎26-08-2021 01:06 PM

Hi @Tharcioborba

 

Thanks for coming to the community. 

 

If you get in touch with our Mobile Care team, they will get this looked into for you. 

 

Let us know how you get on 🙂

 

Leanne.

0 Helpful