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26-10-2021 03:30 AM
I took out another unlimited data plan on my upgrade. I don’t currently have my new iPhone yet so I understand currently that my unlimited data can not be used on my phone number until my handset is delivered. I see again today once my allowance has reset that it’s only gone to 84gb again and not unlimited taking into consideration that no gift data has taken place yet. I’m not sure why it’s not showing a 100gb like it use to on my old plan?. Also I can see that on a 5G plan you get to gift data 120gb?. It would mean I’m losing out on my fist data allowance amount as I’m unsure why it’s showing for the second time at 84gb only?. If it can only be put on that device number at that amount then it should surely be distributed across the other numbers on contract on the same account?. I will ring and enquire if I can’t receive any answers here.
26-10-2021 05:24 AM
@aliye263 nothing should be shared to other devices on your account from your new tariff even if you don’t have the new device.
if this was an upgrade then all the allowance will be on the that upgrade number/contract.
26-10-2021 08:30 AM
26-10-2021 09:16 AM
Hi @aliye263
Thanks for coming to the community.
If you give us a call on 150, the team will be happy to help you with the plan and get your query looked into 🙂
Let us know how you get on.
Leanne.