Unlimited Data/Speeds Sim

[Nation1ne]

I was wondering if anyone else is having similar issue to myself regarding this plan/sim. I have tried contacting EE but keep getting the run around.

So here is my issue, I have been using my Phone (or even my mini hub) to tether my other devices in order to stream, which actually works flawlessly. I can watch video services in HD or even 4k with no problems for hours on end if I so wish. I typically get anywhere between 50-80mbps with 50mbps being the average. However, if I start to use services such as Xbox Live, GoogleDrive, Steam or any other service which revolves around downloading large files, my connection seems to start getting throttled after a certain period of time. At which point it will continue to throttle right down to nothing, then jump back up for several minutes, throttle again, and continue to do this for the rest of the session. I have done some simple tests to see if I get these spikes during streaming and it just doesn't seem to be the case. This is only happening when I'm using services like Xbox Live, and GoogleDrive to download large files. Which says to me they must be throttling my connection even though they state they aren't.

I have spoken to an operator about whether or not me tethering to download using these services is allowed, and they stated that I am within the ToS and that I should not be getting throttled given my plan/contract. I wondered if anyone had some advice or insight if they had expeirenced a similar issue? I'm starting to wonder if I've been tied into a contract that is becoming redundant for me, as it just isn't providing the service I was promised. Any help or feedback would be really appreciated.

[Northerner]

Hi @Nation1ne 

How much data have you used? 

Unlimited data isn't unlimited. 

Thanks

[Nation1ne]

Ive not used over 100gb yet, let alone 600gb (the point where they can throttle your connection). I also experience this issue at the start of the month when data usage resets.

This is a fair point to raise though, considering customer support haven't queried this. Although I assume they have access to this information when investigating the issue.

[Katie_B]

Hello @Nation1me. 

We don't use any form of throttling or traffic management on our mobile network.

Did our technical care team provide any more information?

Katie. 

[Nation1ne]

No, they didn't provide any further information. This has been on going since I started the contract 4 months ago.

I have done tests too which show my speeds are consistent when streaming then continuously dropping in and out when downloading. I use streaming services for hours flawlessly, but after 20 minutes of downloading my connection will get throttled (or appears to do so).

[RicardoG]

Hello - has anyone resolved this?

I have an iphone SE 2020 and unlimited data account with EE ... I need to use it as a hotspot as working remotely and can't access broadband any other way.

It's worked fine for my needs until this week when I tried to download a couple of larger 1 gig zip files from a company I bought software from. The download goes fine until sometimes 600 meg / 800 meg or even close to the complete file at 1.02 gig but always falls over before complete.

Apple say this should not be an issue. Did this problem ever get resolved here? I will also start a new thread.

Many thanks

[MozzaSec]

Mobile Data is not good for packet loss, which sound like what you are experiencing, as this will cause the file download to fall over. 

As soon as you get into very large files then it starts to affect more, also it might be worth speak to the software vendor as they could have connection timeouts on there side, i.e if x amount of packets are lost close the connection

[RicardoG]

Many thanks MozzaSec .. that's really interesting.

So "packet loss" is an issue with mobile data transfer.

Incidentally I've wondered for some time if website's like WeTransfer might get around this by somehow allowing the data to stop and start after dropouts?

I'm a composer starting work on a movie (using Apple computers) in a location without other forms of internet access and wonder if there's some more reliable system folk use that might use to move stuff around on Mobile networks?

Thanks again.