Underground WIFI not working on Samsung S20 FE

[Chants85]

Hi....

i have had my phone now for for a week & actually work on the underground so having the WiFi helps to keep connected in case of emergencies. I’ve called 150 & spoken with technical support but it is still not working. 

I have forgetting the network, cleared the cache & data like they said & it tells me to register for WiFi even though I have or there’s an error. 

IT STILL DOES NOT WORK!

please help!

[James_B]

Hi @Chants85,

Welcome to the EE Community. 🙂

What did our Tech Gurus advise when you last spoke to them?

James

[Chants85]

They said to clear cache & data which i did, spoke to them again & they refreshed my account. Then told me to turn my phone off & try again which I have done, I can now connect to the EE WIFI Auto but not the Virgin Media WiFi with my username & password. 

So I got have of it working, they tried to call me back but we kept getting disconnected.

[Katie_B]

Hi @Chants85. 

Thanks for coming back to us. 

Are you able to call from another line?

If yes, you can call 0800 079 8586 from any landline or provider to speak with our technical care team. 

Katie.