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Help please

Stace0708
Investigator
Investigator

‎08-01-2021 02:09 PM

Can any1 please, I've done an update on my dad's phone and it's stuck on this, it's been like this over an hour now. Thanks in advance 

16101149171513306707116178268525.jpg

 

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎08-01-2021 03:34 PM

Hi @Stace0708

 

Welcome to the community.

 

What kind of phone is that? Have you tried pressing the volume down key and power key together for 7 seconds?

 

Does that fix it or does the same thing happen again?

 

Chris

0 Helpful
BrendonH
Community Hero
Community Hero
In response to Christopher_G

‎08-01-2021 03:52 PM

How did you do the update because that's gone into odin download mode


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful
Stace0708
Investigator
Investigator

‎08-01-2021 05:09 PM

Yeah I've done that, and it doesn't work, I've got to try and back all stuff up of it, and rest it, thankyou for your reply

Sent from my Huawei phone
0 Helpful
Stace0708
Investigator
Investigator
In response to Christopher_G

‎08-01-2021 05:12 PM

A notification came up to an update so I clicked on it, it was doin the update that took quite awhile, then when looked at the phone again it had that on the screen

Sent from my Huawei phone
0 Helpful
Katie_B
EE Community Support Team
In response to Stace0708

‎08-01-2021 06:07 PM

Hi @Stace0708. 

 

Is the screen still the same?

 

Has any other notification popped up?

 

Katie 🙂

0 Helpful