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I message

Safvana
Contributor
Contributor

‎07-01-2021 07:20 PM

Hi, I sent a picture message  through I message. Why am being charged for this?? I’ve been charged about £10??? 

😡

0 Helpful
8 REPLIES 8
Chris_B
EE Community Star
EE Community Star

‎07-01-2021 07:22 PM

@Safvana   was the receiver of this message using an iPhone ?  And do they have iMessage  enabled? 

And Picture messages (mms)  don’t cost £10  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎07-01-2021 07:34 PM

You sure you sent it as an iMessage, which only uses data which is not further chargeable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Safvana
Contributor
Contributor
In response to XRaySpeX

‎07-01-2021 10:45 PM

Yes blue. Always use  I message 

0 Helpful
Safvana
Contributor
Contributor
In response to Chris_B

‎07-01-2021 10:45 PM

Yes it was. I message everyday. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Safvana

‎08-01-2021 09:03 AM

Hi @Safvana

 

Thanks for coming to the community.

 

Could you let me know what the charges show as in your My EE account?

 

Thanks 🙂

 

Leanne.

0 Helpful
Safvana
Contributor
Contributor
In response to Leanne_T

‎08-01-2021 05:36 PM - last edited on ‎08-01-2021 06:46 PM by EE Community Moderator

Can you call me instead your ee community is not user friendly. 
xxxxxxxxxxx

 

[mod edit: please do not post personal information on the public board. Thanks!]

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Safvana

‎08-01-2021 05:43 PM

No one will contact you from this user discussion forum other than thro' the medium of these forum by posts such as this. Anyway we haven't the faintest idea who you are.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Safvana

‎08-01-2021 06:38 PM

@Safvana   Can you please post a image of the charge from your account? Please remove any private information from the image first.  

 

 You are not charged for iMessages as this only uses data

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful