@Micksterpat Are you switching the from your device to your sons device on your account? All devices on your account are viewable by clicking the three lines on the top left of the home screen then just to the side there is a downward facing arrow click that and from there you can select which device you want to look at. Unless you have gave your son your passcode to access your account he doesn’t have his own account to look at.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
