Unable to unlock my dual sim phone

[militalia]

Totally frustrating process ,,,*** I have been a customer of EE for six years and have  been trying to contact EE to get my phone unlocked for 5 months. I have used this phone on the current contract for 18 months. I now want to give the phone to my  daughter who is on another network.

I have called up and tried the suggested method 4 times over the course of the 5 months allowing for the 10 days each time. I did not get any email, text or call with any form of acknowledgement or update.

Each time I wait about 30mins on hold and each time the person on the line promises to send an e-mail. But no contact has been received on each occasion. What is going on EE? 

[XRaySpeX]

What is the suggested method you have been using?

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.