Unable to track my order

[Choccyboy]

Hi, I ordered a new phone on 30th may. Have not had any info from EE since. I bought it as a pay as you go. Have spoken to ee but their sales department is closed. Was advised to use live chat.

[Katie_B]

Good Afternoon @Choccyboy. 

What device did you order?

Has the payment been taken from your account?

Speak soon, 

Katie.

[Choccyboy]

Hi Katie B

I ordered a Samsung galaxy A51 prism crush black 128gb. 

I am unable to confirm if payment has been taken from my account at this time. 

[Katie_B]

Thanks for confirming this @Choccyboy. 

I have sent you a private message, please take a look and get back to me. 

Katie.

[Choccyboy]

Hi Katie B

I'm not sure if you received my reply earlier. Could you please contact me. Thanks 

[Christopher_G]

Hi @Choccyboy

I can't see a reply to @Katie_B's private message.

I've sent you another one, could you try replying to it please?

Thanks

Chris

[Choccyboy]

Thanks to everyone for their help. As far as I'm concerned you're all my heroes.

🥰😁😁😃🤩😋👌❤

[Katie_B]

That is fantastic to hear @Choccyboy. 

I hope you love your new phone. 

Take care, 

Katie 🙂

[Choccyboy]

Hi, just like to say thanks to Ash,Stephanie and David for their help. Also any other staff who have looked after me. 

Cheers 🍻 

[Leanne_T]

Very pleased to hear you have got the help you needed @Choccyboy.

Thanks for letting us know 🙂

Leanne.