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Unable to make calls from abroad

MJW78
Visitor

I live in Vietnam for most of the year but keep my UK number  which I  use when I  am  back in the UK. I haven't  used it  much recently  as I  have  been  unable to  return to the UK. When  I tried to  make  a phone  call  it was unable to do so even though  I recently  bought credit. I was also unable to  connect to 150 or the number suggested for  people  overseas. I am able to send texts though. Can  anyone  help  with  this? Thanks in advance. 

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Hello @MJW78 

 

When did you last use the phone for a chargeable action? If the text message you sent was from a pack or bundle, it won't count.

 

I'd recommend a read of the PAYG hibernation policy and check if you have potentially fallen foul of the timelines mentioned there.

 

View solution in original post

1 REPLY 1
bristolian
EE Community Star
EE Community Star

Hello @MJW78 

 

When did you last use the phone for a chargeable action? If the text message you sent was from a pack or bundle, it won't count.

 

I'd recommend a read of the PAYG hibernation policy and check if you have potentially fallen foul of the timelines mentioned there.