Online Order

[TashaMarie99]

Hi everyone, I have purchased a Nintendo switch from the EE store a few hours ago, however I have not recieved a confirmation email to confirm my order? I have checked my emails and junk email too and still nothing. The £10 upfront cost is coming up as pending transaction on my banking app. Anyone know what to do it had this before? Many thanks 🙂

[Jon_K · Accepted solution]

Hi @TashaMarie99.

Welcome to the community.

If the payment is pending but you don't have a confirmation email, I'd recommend getting in touch with our Customer Care team.

They will be able to access your account and give you an update.

Jon

[TashaMarie99]

Thank you so much. It was all resolved over the phone 🙂

[Jon_K]

That's great, thanks for letting us know, @TashaMarie99 🙂