Unable to make calls from abroad

[MJW78]

I live in Vietnam for most of the year but keep my UK number  which I  use when I  am  back in the UK. I haven't  used it  much recently  as I  have  been  unable to  return to the UK. When  I tried to  make  a phone  call  it was unable to do so even though  I recently  bought credit. I was also unable to  connect to 150 or the number suggested for  people  overseas. I am able to send texts though. Can  anyone  help  with  this? Thanks in advance. 

[bristolian · Accepted solution]

Hello @MJW78 

When did you last use the phone for a chargeable action? If the text message you sent was from a pack or bundle, it won't count.

I'd recommend a read of the PAYG hibernation policy and check if you have potentially fallen foul of the timelines mentioned there.