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Unable to connect to Router

isildrae
Visitor

‎02-11-2021 10:06 AM

I have a Brightbox router. Internet is working. I cannot connect to it via 192.168.1.1 however. I have not changed any settings as far as I know that would cause this to change, but the connection to the router times out every time.

Is there another way to connect to the box? Any reasons spring to mind why this could be the case?

I have rebooted both the router and my laptop. Connecting over WiFi.

 

Any help is appreciated.

 

-J

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎02-11-2021 10:18 AM

@isildrae  have you tried turning the router off for 30+ seconds then restarting it and then trying again to connect as an admin user ?   Might as well reboot the laptop at the same time. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎02-11-2021 10:51 AM

Do you see its login window when you go to http://192.168.1.1 ? Are you presenting it with the admin username as "admin" with the admin password on the label on the back of the router? Not mixing it up with the WiFi pwd?

 

As you've already tried a reboot, now try a factory reset with a pin in the reset hole at the back for about 5 secs.

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