Trade in Return Packaging Not Arrived

[elliotmasters80]

Hello,

I ordered a new upgrade phone on the 13th Nov and received the phone on the 15th Nov, which was great. 
As part of the upgrade I need to send my old one back as part of the deal by the 28th Nov. 
As of yet I’ve still not received the returns packaging to return this. 
Can this be resent please?

[bristolian]

Hi @elliotmasters80 

There is no access to individual customer accounts on this public forum, I'd recommend you call EE C/S on 150 to request this.

[Carol1972]

I have this same issue.  I try to phone but don’t end up getting through, not sure what else I can do.  I need a return pack.

[Leanne_T]

Hi there @Carol1972

Thanks for coming to the community. 

If you can try us again on 150 from an EE phone or 0800 079 8586 from any other phone, the team will be happy to help you get this looked into. 

Thanks. 

Leanne 🙂