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Unable to connect Galaxy Watch 4G to EE Network

Tebo2k
Visitor

Hi folks,

 

I have an EE pay-monthly account and a Galaxy S20 Ultra.  I also purchased the Galaxy watch 4G (from EE.)  When I initially set it up, it connected to the EE network no problem and allowed me to make calls.
Since then I have ported my old number from my previous provider to EE.

Now, my watch won't connect to the EE network and when I try to set it up again, the Galaxy Wearable app is trying to get me to buy a new plan for the watch (although it returns error 207 when I go through the motions.)

How do I configure the watch to work with my EE account again?

Iain

1 REPLY 1
Jon_K
Former EE Employee

Hi @Tebo2k.

 

Welcome to the community.

 

I'd recommend contacting our Customer Care team about this.

 

They will be able to manually associate the watch with the correct number.

 

Jon