Unable to buy data

[bobinfleet37]

Hi, I have just registered my new data sim but when I try to buy data I get to the page to enter and confirm my number and the page just refreshes.

[Christopher_B]

Hi @bobinfleet37

I hope you're well and having a nice Friday, other than this issue of course.

Could I ask you to clear the cache and cookies on your browser and try this again? 

Thanks 

Chris

[bobinfleet37]

Did not work, entered my number, then click continue then page came up error did not complete capcha. Funny thing is there is no capch on the page. T hink I will sign up with 3.

[Christopher_B]

I'm sorry that didn't help @bobinfleet37

Could I please check, is your data SIM in a phone or a mobile broadband device? 

Thanks

Chris

[bobinfleet37]

Hi, it's in a huawei mobile router

[Leanne_T]

Hi @bobinfleet37

Thanks for coming back to us. 

Are you viewing http://add-on.ee.co.uk/ from a browser connected to the WiFi device? 

Thanks. 

Leanne.

[bobinfleet37]

Yes. I inserted my ee sim and created my account. But ran into problems when I tried to buy data.

[Leanne_T]

Hi @bobinfleet37

Are you trying to buy data through your My EE account? 

Can you try using the link above to see if you can purchase data? 

Thanks 🙂

Leanne.

[bobinfleet37]

Yes, tried it using ee website on laptop with win10, and on the downloaded app on my mobile. At first on the page where you enter your number then click continue it just kept going back to enter your number. then today I tried, entered my number clicked continue then a page came up with error did not click capcha, but there wasn't a capcha on the page to click.

[Leanne_T]

Thanks @bobinfleet37

In this case, please get in touch with our Mobile Care team, they will help you get this looked into and set up the data add-on. 

Leanne.