Unable to add new devices - broadband
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
16-08-2021 07:23 AM
While the internet is working fine and most pr4e-connected devices are working fine, I cannot add a new device. Help!
Solved! See the answer below or view the solution in context.
Accepted Solutions
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
16-08-2021 01:56 PM
Hi - no error messages but good news. By restarting the router using the admin facility, it has cleared the issue. new devices are now adding normally
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
16-08-2021 09:22 AM
Hi @lawley.
Welcome to the community.
What happens when you try to add a new device?
Do you get an error message?
Jon
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
16-08-2021 01:56 PM
Hi - no error messages but good news. By restarting the router using the admin facility, it has cleared the issue. new devices are now adding normally
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
16-08-2021 02:12 PM
That's great, thanks for letting us know, @lawley 🙂

- Unable To Download Large Files While Using Hotspot To Other Devices in Archived Posts
- 4G wifi. Alexa, Switch and some App's in Archived Posts
- HM Forces Discount, Why EE making things complicated for British Army Veterans?? in Archived Posts
- Smart router in Archived Posts
- Broadband disconnected in Archived Posts