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Trying to change delivery date but link in confirmation email not working

Shazz1
Investigator
Investigator

‎29-08-2018 10:36 PM

 
0 Helpful
6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎30-08-2018 08:20 AM

@Shazz1  Give customer services a call about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team

‎30-08-2018 09:00 AM

Hi @Shazz1

 

Welcome to the community. 🙂

 

Chris_B's advice may be the way to go here.

 

What did you order? 

 

Chris

0 Helpful
Shazz1
Investigator
Investigator
In response to Christopher_G

‎30-08-2018 09:36 AM

My upgrade phone

0 Helpful
Christopher_G
EE Community Support Team
In response to Shazz1

‎30-08-2018 10:12 AM

Have you tried doing it through the DPD portal or app, @Shazz1?

 

Or copy and pasting the link into your phone browser?

 

Let me know how you get on.

 

Chris

0 Helpful
Shazz1
Investigator
Investigator
In response to Christopher_G

‎30-08-2018 11:06 PM

Contacted customer service and they informed me that my order had not gone through but yet I had received the confirmation email?? Sorted now after re ordering and receiving the text from the delivery company

Thanks for your advice

0 Helpful
Leanne_T
EE Community Support Team
In response to Shazz1

‎31-08-2018 07:15 AM

Morning @Shazz1

 

Thanks for coming back and letting us know.

 

Enjoy your new device 🙂

0 Helpful