Community Activity

Resolved! Partial Broadband Dropouts

As of last week, I have been getting full dropouts in Wi-Fi service and some Ethernet dropouts (some devices still work via ethernet and other's don't such as EETV). Not sure if "dropouts" is the proper terminology but all the devices are still conne...

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tdmello by Contributor
  • 853 Views
  • 24 replies
  • 3 Helpful

Billed for calls I did not make

I have been billed for calls to a number that I did not make. 100% I did not make them. I was on call to customer services for 1 hour trying to sort this out. It felt like they thought that I was lying but I was telling the truth and they did not lis...

ZZR14 by Investigator
  • 69 Views
  • 6 replies
  • 0 Helpful

Discovery + - Schedule missing from Sports

Just been setting up my EE TV and when logged in to the Discovery + App and going on to Sports, I don't have an option to see the schedule of what is on when, as I do on my both my phone and iPad. My access is via my EE mobile account as my extra. An...

Insurance claim

My phone is damaged and won't work - can't find the insurance claim on my profile - need to get a replacement asap - can someone help

Recurring WiFi 7 issues

Having had my 1.6gbps service with EE for 6 months now, I'm largely disappointed with it and wish I'd made more of a fuss at the start when I was experiencing issues. With hindsight, I should have exited the contract but now I'm stuck. I have various...

ben_flugel by Valued Contributor
  • 300 Views
  • 21 replies
  • 4 Helpful

Full Fibre - 900mbps - Smart Hub Pro - PS5 performance

Hi,Just paid the £10 a month extra to upgrade to the smart hub Pro and the connection speed is terrible compared to the old router. Im struggling to get 100mbps when doing a PS5 speed test. Ive had to hard wire the extra wifi hub to get  a decent spe...

Cambb69 by Investigator
  • 1382 Views
  • 16 replies
  • 2 Helpful

July Hold Music

Hey! Any idea what your hold music is for your sales team? Had a really good bop taking a contract out earlier but can’t find the track ahah

Microsoft Teams not working

Have a curious issue - Teams does not work on my laptop but does on my android phone when connected to EE Smart Hub - equally curious LinkedIn and Instagram work on my Laptop but not on my phone when connected to the same EE Smart Hub. Receive the er...

HughPB by Investigator
  • 878 Views
  • 20 replies
  • 2 Helpful

Gaming pass

I received a free 6 month games pass with my new EE broadband contract. I don’t use this service so gifted the pass to a friend. The pass has now expired, and they are wanting to set up a new subscription. The only option they have is to go to EE to ...

MistyXL5 by Investigator
  • 75 Views
  • 4 replies
  • 0 Helpful