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Trying to add a pay monthly tablet to my account.

Bricky20
Contributor
Contributor

‎23-08-2020 05:35 PM

Trying to buy a pay monthly tablet to add to my account, but every time I try it keeps taking me back to my account page and when my next upgrade date is. I don't have a mobile contract with EE as I bought my phone elsewhere. I have a sim only contract but it seems to be preventing from getting a tablet with them and I don't know what to do. Any help will be greatly appreciated.

0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

‎23-08-2020 06:12 PM

Are you trying to add a contract no. to a PAYG a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Bricky20
Contributor
Contributor
In response to XRaySpeX

‎23-08-2020 06:26 PM

I currently have a pay monthly contract sim only plan and do not have a device of kind.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎23-08-2020 07:01 PM

So you currently have your MyEE with a contract no. Are you sure the tablet is also on a Pay Monthly contract & not on a recurring monthly (really 30 days) PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Bricky20
Contributor
Contributor
In response to XRaySpeX

‎23-08-2020 08:26 PM

My friend had the same issue as me and he helped me out with it. Thanks for the help though.

0 Helpful
Ecray1980
Explorer
In response to Bricky20

‎09-09-2021 08:00 PM

How did you sort this as I’m having the same issue. 👍🏻👍🏻

0 Helpful
Christopher_B
EE Employee
In response to Ecray1980

‎10-09-2021 07:52 AM

Hi @Ecray1980

 

I hope you're having a nice Friday, do you have any fun plans for the weekend.

 

Can I just check how many lines you have on your account at the moment? 

 

Thanks 

 

Chris 

0 Helpful
Ecray1980
Explorer
In response to Christopher_B

‎10-09-2021 08:58 AM

Hi Chris.

I currently have 3 lines on the account.

Thanks

Sent from my iPhone
0 Helpful
Christopher_B
EE Employee
In response to Ecray1980

‎10-09-2021 09:01 AM

@Ecray1980 it may be that a fourth line needs to be approved before you can take a new product.

 

The best thing to do is have a chat with our customer care team, they'll be able to sort this for you.

 

Thanks 

 

Chris 

0 Helpful
Ecray1980
Explorer
In response to Christopher_B

‎10-09-2021 09:07 AM

Thanks Chris.

Sent from my iPhone
0 Helpful