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24-04-2020 09:50 AM
Get to the very last step at the checkout choosing a new phone for upgrade and a message ‘sorry we couldn’t find that page’ appears.
tried five times now still no joy.
25-04-2020 09:25 AM
Hi @Rhy5lightning
Welcome to the community.
Sorry to hear that. Could you try on a different device/browser please?
Chris
20-08-2021 11:34 AM
I'm also experiencing the same issue.
I've tried different browser options but as soon as I go to the upgrade options it says: sorry, we couldn't load that page"
That's using the app, and desk top site.
Most frustrating
20-08-2021 01:51 PM
Hi @fishfire
Sorry to hear that you're having problems upgrading. If you call our team on 150, they should be able to run through your options with you.
