Trouble with upgrade

[Denise5566]

Hi my new phone is great but we have just noticed it states emergency calls only. Noone can ring it says phone switches off. And I'm not receiving any texts either. Any info would be great

[James_B]

Hi @Denise5566,

Welcome to the EE Community. 🙂

Have you moved your SIM card from your old phone to the new one?

Thanks

James