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New PAYG Packs

hall68
Established Contributor
Established Contributor

‎20-08-2021 09:54 AM

Hello,

I had a £15 Data pack 8GB unlimited texts and unlimited minutes which was due to renew tomorrow. This morning I decided to buy one of the new packs the £15 15GB unlimited texts and unlimited minutes. Then later I got the usual text message saying make sure you have £15 credit so your pack can renew tomorrow and that I have £15 credit. I don't understand this as I have bought a new pack and have no credit left just 10p. Is the system just not caught up yet or is my new pack going to disappear tomorrow. I know it sound silly but why still get the reminder when new pack is all set up on my online account?

 

Thanks

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎20-08-2021 12:34 PM

Hi @hall68

 

What does it say when you text BALANCE to 150?

 

Chris

hall68
Established Contributor
Established Contributor
In response to Christopher_G

‎20-08-2021 01:11 PM

Hi thanks for your reply

 

It says the details of my new pack. I think the system must have needed to catch up or something. It might have been ready to come through as my old pack was ready to renew tomorrow.

0 Helpful