I filled in the online form to transfer my old number from my virgin contract to my new EE contract about 7pm Thursday 10th September. It's now sunday 13th September and my number still hasn't been transferred. Do you know when it is likely to be transferred? I've tried filling in the form again but it doesn't recognise my pac code anymore even though it's valid until the 8th October. Thanks
It should be done by Mon. As it was so late in the evening your request counts as being made on Fri, Mon. is the next working day.
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Bought phone on Thursday afternoon, received new phone on Friday, still waiting for old number to port. Calls are from my old number but texts are being sent from the new number, it's SO frustrating!
@BeckySD It sounds very much like you have what's known as a "split port" where some elements of the process have completed, but not all.
If your number is porting across today, then this is perfectly normal until the end of the working day. Once a complete day has passed, and it's not completed, then I would recommend calling EE C/S on 150 to have your port-in checked over.
I bought the phone last Thursday, it was delivered on Friday so fully expected to wait until close of business on Monday for number to port however, its still not fully completed and yes, sounds like a split port.
I've been on to EE twice now, once through the chat and the second a phone call. Os there anything I can do to sort this myself?
