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not received my order

HannahS1993
Visitor

i upgraded my plan on the 10th of September, my phone got dispatched on the 11th with estimated delivery on the 14th and it still hasn't arrived and i haven't received any email updates either. the other big problem is my phone decided to die on me so i cant see if i have had any text messages from the delivery company. is there any way i can get around  this. thank you

1 REPLY 1
Jon_K
Former EE Employee

Hi @HannahS1993.

 

Welcome to the community.

 

Did you receive a confirmation email, which contains an order number?

 

Jon