Transferring number

Bex8
Explorer

‎15-05-2020 03:08 PM

I have filled in the form to transfer my number to EE but not heard anything. It’s been 5 Working days. Can someone please help.

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4 REPLIES 4
BrendonH
Community Hero
Community Hero

‎15-05-2020 03:09 PM

You will need to call EE to find out what has happened. We are only customers with no account access.


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James_B
EE Community Manager
EE Community Manager

‎15-05-2020 04:51 PM

Hi @Bex8,

 

Welcome to the EE Community. 🙂

 

I'm sorry to hear your number hasn't been transferred yet.

 

Have you been able to get in touch with Customer Care?

 

Thanks

 

James

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Bex8
Explorer
In response to James_B

‎15-05-2020 06:25 PM

I was chatting to an adviser online earlier. They said they could sort it, I gave them my name and mobile numbers and then they stopped replying. I have no idea whether this is being looked into/worked on. 

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James_B
EE Community Manager
EE Community Manager
In response to Bex8

‎15-05-2020 06:32 PM

Hi @Bex8,

 

Was the chat disconnected?

 

If it was, I'd recommend getting back in touch to check your number transfer is in hand.

 

Thanks

 

James

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