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Transferring NHS unlimited data to new contract

Michelle2904
Explorer

‎18-02-2021 03:32 PM

Hi, I had the free unlimited data on my old phone registered to my NHS email. I now have a new contract, with the same number, but when I try to register for the unlimited data it says my NHS email address is already registered - how do I transfer it so it is on my new contract and not my old one please? 

 

0 Helpful
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎18-02-2021 04:05 PM

Hi @Michelle2904,

 

Welcome to the EE Community. 🙂

 

Does you unlimited data still show under add-ons in My EE?

 

Thanks

 

James

0 Helpful
1jules570
Visitor
In response to James_B

‎12-03-2021 11:00 AM

It does show on my new contract

0 Helpful
Michelle29
Contributor
Contributor
In response to James_B

‎28-03-2021 12:34 PM

Hi @James_B, no it doesn't. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Michelle29

‎28-03-2021 01:57 PM

Which plan are you on, @Michelle29?

 

What allowances does it include?


Chris

0 Helpful
Michelle2904
Explorer
In response to Christopher_G

‎28-03-2021 03:09 PM

I have 15G data, is that what you mean? 🤔

0 Helpful