Transfer

NC5
Investigator
Investigator

‎15-05-2020 02:41 PM

Yesterday I changed phone and provider to EE 

yesterday my old number transferred and I was able to take calls etc on my old number 

today it is using a new number

please can you help

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12 REPLIES 12
Katie_B
EE Community Support Team
In response to NC5

‎16-05-2020 08:24 AM

Hi @NC5. 

 

That's right, or you can call 0800 079 8586 from any landline or provider. 

 

Katie 🙂

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NC5
Investigator
Investigator
In response to Katie_B

‎16-05-2020 08:28 AM

Just phoned 150 and it says it is closed
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Katie_B
EE Community Support Team
In response to NC5

‎16-05-2020 08:31 AM

Hi @NC5. 

 

Our customer care team is open 8 am-8 pm Saturday and Sunday. 

 

I have sent you a private message, please take a look and get back to me. 

 

Katie 🙂

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