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Upgrade Options

Bigsi846
Visitor

‎15-05-2020 08:26 PM

Good Evening. My annual upgrade was eligible on the 23 Apr 20 but the webite states I am not eligible for an upgrade at this time. Do I need to contact EE, or is there is freeze on upgrades with the current situation? 

 

Kind Regards

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎15-05-2020 09:07 PM

@Bigsi846   There is no freezing on upgrades.   You’ll need to call customer services. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Katie_B
EE Community Support Team

‎16-05-2020 08:21 AM

Good Morning @Bigsi846. 

 

Have you been able to follow the advice provided and speak with our upgrades team?

 

What reports back when texting UP to 150?

 

Katie 🙂

0 Helpful