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15-05-2020 08:26 PM
Good Evening. My annual upgrade was eligible on the 23 Apr 20 but the webite states I am not eligible for an upgrade at this time. Do I need to contact EE, or is there is freeze on upgrades with the current situation?
Kind Regards
15-05-2020 09:07 PM
@Bigsi846 There is no freezing on upgrades. You’ll need to call customer services.
16-05-2020 08:21 AM
Good Morning @Bigsi846.
Have you been able to follow the advice provided and speak with our upgrades team?
What reports back when texting UP to 150?
Katie 🙂
