Transfer

[NC5]

Yesterday I changed phone and provider to EE 

yesterday my old number transferred and I was able to take calls etc on my old number 

today it is using a new number

please can you help

[James_B]

Hi @NC5,

Welcome to the EE Community. 🙂

When did you give your PAC code to EE?

Do all calls and texts show as from your temporary number or just iMessages?

Thanks

James

[NC5]

Tuesday

Sent from my iPhone

[James_B]

Hi @NC5,

Do all calls and texts show as from your temporary number or just iMessages?

Thanks

James

[NC5]

All calls and texts
I have changed iMessages in my settings and the phone settings but still it shows the temporary number
Yesterday after the transfer everything worked fine

Sent from my iPhone

[James_B]

Hi @NC5,

Can you try logging out of Facetime and iMessage, then restart your phone.

Does this update your number in your settings?

Thanks

James

[NC5]

No it hasn’t
It still has the new temporary number in settings and my old number has gone completely

Sent from my iPhone

[Katie_B]

Thanks for getting back to us @NC5. 

Please give us a call so our mobile care team can check the status of your number transfer. 

Katie 🙂

[NC5]

Is that on 150

Best regards,

Nigel Cox


Mod edit: [please do not post personal information on the community].

[NC5]

Is that on 150