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29-05-2020 07:53 PM
When people ring my number it works under EE. Texts show the number on the SIM. Will my number from 3 get fully transferred to EE? If yes, when can I expect the number to be fully transferred to EE?
29-05-2020 07:59 PM
Hi @Derker
When did you port your number into EE? Which day?
30-05-2020 06:27 AM
30-05-2020 10:12 AM
Hi @Derker,
Welcome to the EE Community. 🙂
Have you deactivated iMessage on your old phone?
Thanks
James
30-05-2020 06:26 PM
I have turned off I messages on my old phone (which shows the number I had under 3, which I want to be the number I have under EE).
31-05-2020 12:00 PM
Hi @Derker
Thanks for coming back to us.
If you go to Settings > Phone, does the correct number show?
If so, can you try turning off iMessage and also FaceTime.
Once they are both off, can you go back to Settings > General > Reset > Reset Network settings, this will restart your iPhone and will remove any saved WiFi passwords.
If you then turn iMessage and FaceTime back on and let me know if this works for you?
Leanne.