Waiting for new phone

[Webb3]

Hi ,

I am switching from another provider to EE. I placed an order for a PAYM contract with new iPhone on 24th May. Not heard anything other than confirmation email and order reference. Seems like a long time, is this normal? Can I please get an update on expected delivery?

I am porting my number and have provided the PAC.

[Chris_B]

@Webb3  You’ll need to speak with customer services about your order as this is a public forum that doesn’t have access to your account. 

[Webb3]

Could you send me the link to the right customer service department? None of the help topics cover my question, I can't track the order because I only have an order reference (not a tracking reference) and I can't see where I can ask the right person!

[Leanne_T]

Hi @Webb3

Welcome to the community 🙂

Could you let me know which iPhone you have ordered, including the size and colour?

I will check to see if this is in stock for you.

Speak soon 🙂

Leanne.