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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2974 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16188 Views
  • 51 replies
  • 65 Helpful

Resolved! Online Order - out for dispatch no further update

Hello there I made an online order for an iphone 7 a couple of weeks ago, i recieved an email to say that it had been dispatched and out for delivery with DPD to my local EE store on the 4th of Jan but I've recieved no updates on when it's going to a...

Dan_T by Investigator
  • 2534 Views
  • 13 replies
  • 1 Helpful

Resolved! Sim not arrived

Following on line chat I ordered a new sim ( for use in tracker device).  Received email on 21/5/20 confirming order and saying it’s been despatched not yet arrived (30/5/20)frustrated at not being able to get any response to establish. Is it missing...

Upgrade

3-6 months ago, I came into an EE branch regarding my plan. While the EE employee was looking through our plan he says that we’re actually due for an upgrade. I was not interested at the time, but now, May 2020, I am interested in getting an upgrade ...

Phone delivery

I ordered a phone online and have received an email and then a text with the time and date my phone would be delivered. However it has not been delivered and Someone has been waiting in all day.

Resolved! How long should it take to receive a Free SIM card from EE

A week to 10 days ago, I worked with the most amazing Customer Service Associate from the Service Team in Ireland.  Her name is Maxine, and she was spectacular! Maxine was going to send out a Free SIM for me to put in the unlocked phone I'm buying. I...

CalamityJane by Established Contributor
  • 4173 Views
  • 19 replies
  • 4 Helpful

Restricting internet access

Can anyone tell me how to block devices for internet access? If this hasn't been invented can anyone do this. Concerned parent 

Sue4444 by Investigator
  • 1024 Views
  • 3 replies
  • 1 Helpful

Data plan

I'm thinking of getting a data plan, the one with 50gb data and unlimited calls and texts for £10 for the first three months then it goes to £20. If I have remaining data like 10gb, will it carry into the next month?

Pausing my plan

I'm heading out the country for 4 months and will be in area which will not be able to access EE, would it be possible or is there a way to pause my plan during the time i'm away? My plan is sim baised and is 1 month over its origonal 12 month plan.

Data Gifting

I currently have unlimited data allowance and have just received a text message from EE saying I’ve used up 80% of the data I can gift. But I only used data to personal hotspot for a few minutes, 4 days ago. How is that possible? 

Lulubad by Explorer
  • 726 Views
  • 2 replies
  • 1 Helpful