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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 3595 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 18889 Views
  • 51 replies
  • 65 Helpful

Upgrading Online

Hi, Wondered if anyone is aware of any issues? I’m trying to Upgrade online and need to pay an upfront cost for the phone. When I enter in my card details and submit, it goes straight to a website saying.. ‘Sorry, we can’t find that page’  I’ve tried...

S20 Ultra 512 Order Silence

Long time EE customer. Like many others I pre-ordered the S20 Ultra 512gb at the beginning of March on the buds promotion. I was told it would be delivered by March 13th which came and went with the weekly generic order update email that eventually s...

Mees by Investigator
  • 544 Views
  • 2 replies
  • 0 Helpful

SIM Card Order

I have completed a SIM card order on 19 May. I had an email told me order number and order date. However I have not had any further emails or texts. Is there currently a delay due to coronavirus and if so roughly how long should I be expecting? Thank...

yuxuan by Investigator
  • 648 Views
  • 5 replies
  • 0 Helpful

before you pay a late charge you must read this

has anyone else had a problem with online payments. you pay with your card and it all goes through so then you think its paid and then weeks later you receive a notice of late payment because it hasn't actually gone through at all? They must be rakin...

Top1 by Explorer
  • 753 Views
  • 2 replies
  • 0 Helpful

can I get my old contract number back?

hey there , I changed my old number back in September July 2019 , ive managed to get locked out a social media account of mine of 5 years connected to that number,ive called EE and the customer service was friendly to me, explained to me that she can...

thejdotp by Visitor
  • 584 Views
  • 1 replies
  • 0 Helpful

Samsung watch upgrade

Trying to ugrade my watch its asking me to put a security check number in which is sent to my watch by text  but the num on my watch is a virtual num so cant retrieve it

Mumsy68 by Investigator
  • 625 Views
  • 1 replies
  • 0 Helpful

Upgrade Order

I ordered my wife and I new phones for our upgrade. I have received a confirmation email, but no money has been taking out of my bank account. I have checked the "Check my Order" and it says, "Sorry, we can't show your order details right now." My on...

When will my order be delivered

I made an upgrade at the start of the week, I've had an email to say thank you for your upgrade/order but I havent heard anything else. The main issue is that I now need to change my delivery addressJust a bit worried that I'm going to miss it being ...