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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2997 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16269 Views
  • 51 replies
  • 65 Helpful

When will my order be delivered

I made an upgrade at the start of the week, I've had an email to say thank you for your upgrade/order but I havent heard anything else. The main issue is that I now need to change my delivery addressJust a bit worried that I'm going to miss it being ...

Upgrade

Hi there, I ordered my phone today, may 29th, over the phone & was wondering when I’d get a email confirmation about my order? Many thanks

Jamele by Visitor
  • 411 Views
  • 1 replies
  • 0 Helpful

my contract is expired

my contract is already expired but i would like to continue the same plan, how can i do that?

peter-p by Visitor
  • 643 Views
  • 1 replies
  • 1 Helpful

Order tracking not working

I am waiting for an order placed at the start of this week. It said it's usually dispatched within one day. I've had no update, and no delivery date provided. When I use the track my order service I get an error message. And I can't get through on 15...

jb82 by Visitor
  • 505 Views
  • 2 replies
  • 1 Helpful

Where is live chat?

i need to cancel a line and why is it so hard to find a chat box anywhere. Ive searched everywhere

sascham by Visitor
  • 1030 Views
  • 2 replies
  • 0 Helpful

Thank you!

Just wanted to say a big thank you to Claire from Merthyr for her help with my query this morning.  She was extremely patient, friendly and helpful. Thank you so much Claire

i have upgraded but no record of the upgrade on the app

I have upgraded my phone on the ee app and received a confirmation email however when I sign in to the app there is no record of the upgrade and i keep getting a pop up telling me to i still need to upgrade and tells me my order is in the basket and ...

jayne299 by Visitor
  • 599 Views
  • 1 replies
  • 0 Helpful

PAYG phone ordered 22/05/2020, no delivery date

I ordered a new PAYG phone and got a confirmation email with an "xko" order number on 22 May 2020. The order was a Galaxy A20e white. I've not heard anything since. Please could you let me know how this order is progressing? The email said "Usually d...

jackad by Explorer
  • 418 Views
  • 2 replies
  • 0 Helpful

Delivery

I ordered yesterday and I had an email to say order is complete but still haven’t had an email or text about delivery?