Trading in old device

[VickyT82]

I’ve recently taken an up grade that included trading in my old device. I was told an envelope would be sent to me to send my old device in but nothing has arrived. How do I arrange this? 

[elerijb]

Same has happened to me. I’m still waiting for a response from EE to let me know how and where to send it. 

[Katie_B]

Hello @VickyT82 and @elerijb.

Thanks for coming to the community. 

Have you both received your new phone?

Speak soon, 

Katie 🙂

[elerijb]

Yes, received new phone over a week ago. Ideally I need to return my trade in handset by Friday to be within 14days. 

[Leanne_T]

Hi @elerijb

The trade-in pack should have arrived by post after you received your phone, please give us a call on 150. The team can check this for you 🙂

Let me know how you get on. 

Leanne.