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Trading in old device

VickyT82
Visitor

‎05-10-2021 04:19 PM

I’ve recently taken an up grade that included trading in my old device. I was told an envelope would be sent to me to send my old device in but nothing has arrived. How do I arrange this? 

0 Helpful
4 REPLIES 4
elerijb
Investigator
Investigator

‎05-10-2021 04:36 PM

Same has happened to me. I’m still waiting for a response from EE to let me know how and where to send it. 

0 Helpful
Katie_B
EE Community Support Team

‎05-10-2021 05:27 PM

Hello @VickyT82 and @elerijb.

 

Thanks for coming to the community. 

 

Have you both received your new phone?

 

Speak soon, 

 

Katie 🙂

0 Helpful
elerijb
Investigator
Investigator
In response to Katie_B

‎05-10-2021 10:39 PM

Yes, received new phone over a week ago. Ideally I need to return my trade in handset by Friday to be within 14days. 

0 Helpful
Leanne_T
EE Community Support Team
In response to elerijb

‎06-10-2021 08:18 AM

Hi @elerijb

 

The trade-in pack should have arrived by post after you received your phone, please give us a call on 150. The team can check this for you 🙂

 

Let me know how you get on. 

 

Leanne.

0 Helpful