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Trade in phone stuck in crewe

Amialice
Visitor

‎21-12-2020 08:55 AM

Hi,

 

I sent my iphone xr trade in the day I recieved my package to send the phone back. I have 4 days left for ee to recieve it but on the royal mail website it says, they have recieved a request not to delivery???? 

What the hell am i ment to do?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎21-12-2020 10:54 AM

@Amialice  As long as you used the return package there is nothing you can do.  You did as requested and once it’s posted it’s not your issue.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team

‎21-12-2020 11:08 AM - edited ‎21-12-2020 11:09 AM

Hi @Amialice

 

Thanks for coming to the community.

 

I would suggest getting in touch about your trade in by either calling 0208 732 3798 or you can email eeconsumer.uk@brightstar.com, so this can be looked into for you.

 

Let us know how you get on.

 

Leanne.

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