For up-to-date information and comments, search the EE Community or start a new topic. |
20-09-2018 09:21 AM
I’m getting my new phone delivered tommorrow and haven’t got a tracking number how do I get this
I’m current away on holiday and need to arrange some body to be at my home for the 1hr delivery window
the new phone is a secondary phone on my account but the first is a yellow WiFi box which is at home so I’m unable to access the simcard for delivery updates
cheers
Steve
Solved! See the answer below or view the solution in context.
20-09-2018 10:39 AM
You'll need to phone customer services to obtain this mate. It’s a pain as you’re abroad but it’s your best option.
20-09-2018 10:39 AM
You'll need to phone customer services to obtain this mate. It’s a pain as you’re abroad but it’s your best option.
20-09-2018 11:06 AM
Hello there @pinkpanther6666
Thanks for posting on the community.
I would like to help you get this looked into.
I have sent you a private message on here to get some details.
Speak soon, Leanne.
21-09-2018 05:11 AM
Spoke with customer services yesterday via chat box and all sorted now
many thanks
Steve
21-09-2018 06:36 AM
Fantastic @pinkpanther6666, glad it’s sorted.
21-09-2018 07:15 AM
Great news @pinkpanther6666
Thanks for coming back and letting us know 🙂
Enjoy the rest of your holiday!