Track delivery of Ps4

Pahardi
Explorer

‎26-08-2018 12:53 PM

I'm trying to track the delivery of a Ps4 bundle ordered on 23 July as part of the Xperia offer. The phone arrived a month ago but no sign of the Ps4 and no communication from anyone. Ee call centre advised 21 days which has obviously passed. 

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎26-08-2018 03:51 PM

Hi @Pahardi

 

There is no customer account access on these forums so you will need to call CS on 150 about any outstanding gift/promotion.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Christopher_G
EE Community Support Team

‎27-08-2018 07:58 AM

Hi @Pahardi

 

Have you had a chance to speak to customer services?

 

They should be able to confirm the order for you and find out when it'll arrive.

 

Chris

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Pahardi
Explorer
In response to Christopher_G

‎28-08-2018 05:14 PM

Thanks Chris, 

I spoke to CS again and they confirmed that it had'nt been actioned yet. They said they had forwarded to the Processing team who would be in touch in 3 days, so hopefully works out. 

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James_B
EE Community Manager
EE Community Manager
In response to Pahardi

‎28-08-2018 05:23 PM

Thanks for letting us know @Pahardi Smiley Happy

 

Please keep us updated.

 

James

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