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24-08-2018 04:23 PM
I Pre-Ordered the Note 9 and my order went through. I got a confirmation that my phone was despatched on the 22nd of August. Yesterday I got a text saying I will receive my tracking information shortly but have not received anything else since then. It is meant to be delivered to a store but i can't get through to them via phone or the customer service number as all is busy. Would it get delivered there today if I didn't receive the text with a delivery slot as it is a store and I don't need to be there exactly when it arrives?
I'm really confused as to what is happening with it now.
Your new Samsung Note 9 128GB Blue is now with our courier, DPD. You'll shortly receive an SMS with your delivery slot.
22 Aug 2018
That's my order status.
24-08-2018 05:21 PM
Hello there @Kamwell
Thanks for coming back to the community.
Have you had a text from DPD at all?
Did you leave a contact number so the store can contact you?
Leanne 🙂
24-08-2018 05:46 PM
I got a text from EE about 'receiving a text from DPD shortly' but I haven't received anything from DPD yet.
It didn't get to voicemail so I have not left a number unfortunately.
24-08-2018 05:51 PM - edited 24-08-2018 05:52 PM
No problem @Kamwell
Thanks for the quick reply.
I would suggest giving us a call on 150, so we can have a look at your order for you and give you an update 🙂
Let me know how you get on.
Leanne.
24-08-2018 06:08 PM
@Leanne_T I thought the store contact you when it’s arrived at the store, and you’ll nit receive anything from DPD as it’s a store delivery.
24-08-2018 06:18 PM
Hi @Chris_B
Thanks for checking with me.
If you have opted for delivery to an EE store the process is the same – you’ll receive a DPD text to tell you when it’s going to arrive ready for you to collect.
Our post for Where's my order EE has full details 🙂
Leanne.
27-08-2018 11:52 AM
Haven't heard anything yet, I checked and DPD is closed on bank holidays... I guess it will arrive tomorrow... when I'm at work... It would at least be nice to be able to track it with DPD as the only tracker I have atm is the EE one which said dispatched on the 22nd 😞
27-08-2018 12:28 PM
Thanks for your patience so far, @Kamwell.
DPD should text you the day before delivery, then again the morning of.
I really hope it's with you very soon. 🙂
Chris
27-08-2018 12:52 PM
Thanks for your reply.
It's just getting a bit frustrating as I'm not sure If I will be able to pick it up during the week due to being back at work. I spoke to EE on the phone and was lead to believe it would get there either on Friday or Monday.